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Quarantine Email Help

Screen: Login

Username and Password

Username is your full email address ex. spam@dreamscape.com , Fill in the password you have set or the password that was emailed to you. If you do not know your password or need to reset your password, put in your full email address in the username, then click on "Create New Password". This will then send you an email with a new password.

Quarantine Email Help

Screen: Quarantine Inbox

Filter Settings

If you have a large quarantine inbox then you can use the filter settings at the top to select only certain emails based on the filter.

Quarantined Email

This is a list of emails that were marked as spam. To view the contents of the Email, just click on the particular Email which will bring up a new window where you can view the whole email including the email headers and the Score the email recieved.

Actions that can be taken on one email click on the link to the right of the email.
- Deliver - Will deliver the email to your regular email account
- Whitelist - Will mark the sender as someone you always want email from and will not classify it as spam again
- Delete - will delete the email
To take actions on multiple emails mark every email you want to take an action on and use the buttons at the top left

- Deliver - Will deliver the email to your regular email account
- Whitelist - Will mark the sender as someone you always want email from and will not classify it as spam again
- Delete - will delete the email

Quarantine Email Help

Screen: Security

Change the password used to access the user quarantine interface by entering the information requested and clicking "Save Password".

Quarantine Email Help

Screen: Quarantine Enable / Disable

Quarantine Enable/Disable is used to turn on/off quarantine for your account. If enabled, messages are quarantined on the server and a notification email is sent. If disabled, messages that would have been quarantined have their subject line tagged and delivered to your normal email address.

Quarantine Email Help

Screen: Spam Filter Enable / Disable

Spam Filter Enable/Disable is used to turn on/off spam scanning for email messages to your account. If enabled, messages are scanned on the server for spam and blocked, quarantined, or tagged based on the results. If disabled, messages are not scanned for spam and will be passed through to your normal email account.

Quarantine Email Help

Screen: Spam Scoring Levels

Spam Scoring

Use System Defaults is used to indicate whether you would like to use the system wide defaults, or your custom settings. We recommend leaving it set to "Yes"

Current Scoring Levels

Tag email is used to indicate what level you would like the current spam tag to be added to your message subject line.
Quarantine email is used to indicate what level you would like messages to be quarantined.
Block email is used to indicate what level you would like to block messages.

Quarantine Email Help

Screen: Whitelist / Blacklist

Allowed Email Addresses and Domains

Add any senders that you wish to "whitelist" here. Emails or domains put here will not get Spam Filtered.

Blocked Email Addresses and Domains

Add any senders that you wish to "blacklist" here. Email or domains put here will always be treated as Spam.

Quarantine Email Help

Screen: Quarantine Notification

Quarantine Notification controls how often a status email is sent informing you of messages in your quarantine.